Primary Contact

Email: hello@masterjacket.com

Business Hours: Monday–Friday, 09:00 AM – 05:00 PM
Typical Response Time: 1–2 business days
Languages Supported: English, German.

For order-related questions, please include your Order #, full name, and checkout email in your message.

Customer Care

For questions about products, sizing, order status, shipping, delivery, returns, or exchanges:

Email: hello@masterjacket.com

Returns/Exchanges: Requests must be started within 30 days of delivery. We will provide the nearest warehouse address and RMA instructions by email. Please do not send returns without prior authorization, as parcels sent without confirmation may be delayed or refused.

Retailer & Wholesale Inquiries

If you are a retailer interested in carrying our products:

Email: hello@masterjacket.com

Subject Line: “Wholesale Inquiry – [Your Store]”

Social Media & Influencer Collaborations

For creators, bloggers, and influencers:

Email: hello@masterjacket.com

Subject Line: “Collaboration – [Your Handle]”

Please include links to your profiles, audience demographics, and proposed collaboration ideas.

Company Details

Company Name: Master Jacket
Email: hello@masterjacket.com
Address: Stockumer Str. 218, 44225 Dortmund, Germany