Refund and Exchange Policy

Order Cancellation & Refund Policy

Our cancellation policy is based on the time elapsed since the order was placed:

• Within 24 Hours: Orders canceled within 24 hours of placement are eligible for a 100% full refund with no deductions.
• After 1–3 Days: A 25% cancellation fee will be deducted from the total order amount. The remaining 75% will be refunded.
• After 3–5 Days: A 50% cancellation fee will be deducted from the total order amount. The remaining 50% will be refunded.
• After 5 Days or Once Dispatched: Orders cannot be canceled, and no cancellation refund will be issued.

Return/Exchange Timeframe

• 30-day return or exchange policy from the delivery date.
• After 30 days, no returns or refunds can be processed.

Restocking Fee:

• We do not charge any restocking fee.

Return Eligibility

• We accept returns from all countries worldwide, and the same return policy applies to every location.
• Only unused, unwashed, unaltered items with original packaging and tags are eligible.
• Sale items, customized jackets, and clearance products are non-refundable, unless defective.
• Personal care and customized items (with names or designs) can only be returned if defective.

Return Process

• To initiate a return, email hello@masterjacket.com with your order number, item name, and reason for return.
• We will provide the return address in Germany. Do not send items back without confirmation.
• Pack items securely and share the return shipping receipt or tracking number.
• If the return is due to our mistake (damaged/incorrect item), we cover return shipping costs.
• For size or preference returns, the customer covers return shipping costs.

Refund and Timeline

• Refunds begin once the returned item is received and inspected.
• Expect a refund within 20 business days (approx. 4 weeks). This includes:
• Refunds will be issued to the original payment method. If unavailable, store credit or an alternate method will be offered.
• Returns that do not meet policy (used or damaged items) may be rejected.

Exchanges

• Requests for size or color exchanges can be made within 30 days.
• Exchanges are subject to stock availability.
• Return shipping for size or preference exchanges is the customer's responsibility.

Contact Information

• Email: hello@masterjacket.com

Address

• Stockumer Str. 218, 44225 Dortmund, Germany