Shipping Policy
Order Processing and Shipping Policy
Order Processing and Handling
All orders are processed within 5-7 business days.
Orders are not processed or shipped on weekends or public holidays.
Orders placed after 2:00 PM Berlin Time (GMT+1) will be processed on the next business day.
Shipping Rates and Delivery Times
Shipping rates and estimated delivery times are based on the destination region and selected shipping method.
| Shipping Method | Zone A United States | Zone B Europe | Zone C Asia | Zone D Rest of World |
|---|---|---|---|---|
| Free Shipping 20–25 Days | Above $139.00 | N/A | N/A | N/A |
| Economy Shipping 20–25 Days | $15.00 | $20.00 | $35.00 | $40.00 |
| Standard Shipping 10–15 Days | $25.00 | $30.00 | $45.00 | $45.00 |
| Express Shipping 5–8 Days | $45.00 | $45.00 | $60.00 | $65.00 |
Delivery Notes
Estimated delivery times shown above do not include the 5-7 business-days processing period.
Delivery times may vary due to customs clearance, seasonal demand, courier delays, weather conditions, or regional disruptions.
We do not ship to APO/FPO or P.O. Box addresses.
Free Shipping
Free shipping is available only for United States orders with a total order value of $139.00 or more.
Tracking & Lost Parcels
Once your order has shipped, you will receive a tracking number by email.
If a parcel is lost or damaged during delivery, we will work with the courier to investigate the issue and, where appropriate, provide a replacement or refund.
Return Shipping
Return shipping instructions are provided in our Return & Refund Policy.
Please contact us before sending any item back.
Contact Information
For any questions regarding shipping, please contact us:
Email: hello@masterjacket.com
Address: Stockumer Str. 218, 44225 Dortmund, Germany